excedo booking conditions

 

Excedo Limited, "The Company" is ATOL protected as we hold an Air Travel Organiser's Licence (ATOL) granted by the Civil Aviation Authority (CAA). When you buy an ATOL protected air holiday package from Excedo Limited you will receive a Confirmation Invoice from us (or via our authorised agent through which you booked) confirming your arrangements and your protection under our Air Travel Organiser's Licence number T9716. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money that you have paid to us for an advance booking. For further information on this protection please visit the ATOL website at www.atol.org.uk.

 

The Company is registered in England and Wales, company number 2591410, registered office, 60 Kings Walk, Gloucester, GL1 1LA.

 

download booking form    

 

The following conditions, together with the information provided in your detailed itinerary, will govern your contract with The Company.

1 Booking Your Holiday
• To secure the booking of your holiday (Your Booking), you should complete and sign the Company's Booking Form, and send it to us with an agreed deposit per person. If you are booking within 10 weeks of departure we will expect full payment at the time of Your Booking.

• The Company will confirm its acceptance of Your Booking, subject to availability, in writing by issuing a confirmation invoice. It is at this point that a binding contract comes into existence between you and The Company. If The Company cannot accept Your Booking, any payment you have made to The Company will be refunded in full. It is your responsibility to check your confirmation invoice, tickets and all documentation carefully as soon as you receive them, letting us know immediately if anything appears to be incorrect, as it may not be possible to make changes at a later stage.

• Special requests must be indicated on the Company's Booking Form at the time of Your Booking, or they can be made in writing as soon as possible. The Company will try to arrange for any reasonable special requests to be met, but cannot guarantee that they can be, nor can The Company be liable if any special requests are not met.

• All correspondence and documentation will be sent to the address provided on the Company's Booking Form unless you specify otherwise. If you request correspondence through a business address, a residential address will also be required for emergency and security reasons.

 

• The balance of the invoice is due 10 weeks before departure. If we do not receive all payments due (including surcharges where applicable) in full and on time we reserve the right to treat Your Booking as cancelled by you. In this case the cancellation charges set out in the clause "Amendments & Cancellations" below will be payable immediately.

2 Amendments & Cancellations

• The Company will make every effort to assist you if you wish to make any amendments to your holiday arrangements, as set out in Your Booking, up to 8 weeks before the date of departure, but it cannot guarantee to meet such requests. Any requests must be made in writing and signed by the signatory on the Company's Booking Form. It should be understood that to implement any requests, there will be amendment charges and expenses from us and our suppliers and they will become payable in full by you, the Company's Booking Form signatory. In addition, an amendment fee of £35 per amendment will be charged to your account.

• If you change Your Booking less than 8 weeks before departure, this will be treated as a cancellation by you and the amended arrangements will be treated as a new offer on your part to enter into a new booking with us, and the normal cancellation charges detailed below will apply.

 

• If you or any member of your party in Your Booking is unable to travel for whatever reason, that person may transfer their place on Your Booking to someone else introduced by you provided we are notified not less than 14 days before departure and paid an amendment fee of £50 per person together with all costs we incur and/or our suppliers impose on us as a result. Where Your Booking arrangements include a scheduled flight, such additional costs may include the full cost of an alternative flight, as name changes on such flights are not permitted by some airlines after tickets have been purchased.

 

2a Cancellation By You
• Should you or another member of your party wish to cancel for any reason whatsoever Your Booking, you must tell us in writing as soon as possible. Your notice of cancellation will only be effective when this is received at our offices and we recommend you use recorded/special delivery. As we incur costs from the time we confirm Your Booking the following cancellation charges are payable:-

 

56 days or more, loss of deposit
42-55 days, 30% charge
28-41 days, 65% charge
14-27 days, 90% charge
1-13 days, 100% charge.

 

For the avoidance of doubt the cancellation charge is shown as a percentage, this is calculated on the total cost payable by the person(s) cancelling. These charges are based on the period before the departure date from when the written notification is received by The Company and is a per person cancellation charge:-

 

2b Amendments and Cancellation By The Company

Great care is taken to ensure that descriptions, information and prices given are accurate at the time of their issue. Changes and errors can occur however and The Company reserves the right to make change(including the price) and correct errors in advertised details at any time before Your Booking is accepted and confirmed by the Company's issuing of its Confirmation Invoice. After a Confirmation Invoice has been issued, The Company makes every effort to operate all holidays as advertised. In very rare circumstances, The Company may have to modify a holiday before you depart or cancel a confirmed booking. This may occur with Your Booking. Most changes are minor. Occasionally we have to make what is in The Company's honest but absolute discretion is ‘a significant change'. When we refer to a ‘significant change' in these Booking Conditions, we mean e.g. one or more of the following:- a change of flight time by more than 8 hours, a change of international airport (except between airports serving the same city), a change of destination or a change to a lower standard of accommodation, or a change of tour leader. In the case of significant changes or cancellation, holiday The Company will notify you direct as soon as practicably possible and offer you the choice of alternative arrangements, or a refund of all money paid. If you choose another holiday which is more expensive, you must pay the difference, but if it is cheaper, The Company will make the appropriate refund. In all cases, our liability for significant changes is limited to offering you the above mentioned options. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation. Occasionally, we may be forced by "force majeure" to significantly change or terminate your holiday after departure but before the scheduled end of your time away. This is unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain refunds from our suppliers), pay you any compensation or meet any costs or expenses actual or consequential or losses howsoever arising you incur or lose as a result.

 

3 Pricing Policy

After a confirmation invoice has been issued, the price of your holiday is still subject to the possibility of surcharges in certain limited circumstances. However, subject to the correction of errors, a surcharge will only be levied to reflect increases in transportation costs (including fuel and airfares), dues, taxes (including a change in either foreign or UK VAT), fees chargeable for services (including landing taxes and embarkation or disembarkation fees at ports and airports), or adverse variations in exchange rates which have been used to calculate the price of your holiday. Surcharges will be notified by a Supplementary Invoice sent to you. The Company undertakes however, not to levy a surcharge within 8 weeks (56 days) of departure except in the following circumstances:-

If The Company fails to receive the balance of the holiday cost when it falls due, The Company may levy a surcharge up until 6 weeks (42 days) before departure. If Your Booking is based upon a normal published First, Business or Economy class fare, any increase in the airfare (although not in the rest of the holiday) may be passed onto you.

 

4 The Responsibilities of The Company

a) The Company applies all reasonable checks to ensure that those involved in the preparation and provision of your holiday maintain the appropriate standards. You will recognise that, in comparison with more conventional locations, the destinations you choose (which may include very remote areas) may not achieve the level of sophistication and development that might normally be expected. The nature of the prevailing conditions may also give rise to events or mishaps or entail risks beyond those either planned for or usually encountered. For example, the standards of local hotels and transport, hygiene, cleanliness, medical provisions, infrastructure development and the degree of political stability encountered may not be considered equivalent or satisfactory in particular areas. Facilities in some areas will be found to be of a basic nature and more appropriate to the local culture than foreign tourists. Whilst every reasonable effort will be made by The Company to ensure that the appropriate standard of services is provided wherever possible, this cannot be guaranteed by The Company. Please note, it is the requirements and standards of the country in which any services which make up your holiday are provided which apply to those services and not those of the UK. As a general rule, these requirements and standards will not be the same as the UK, and may often be lower. The descriptions, information and opinions given by The Company in respect of the airlines, hotels and other suppliers whose services are used are given in good faith, based on the latest information available at the time. The Company is unable to accept responsibility for any losses, damages or delays in relation to tickets, passports or visas or any other documents in relation to your holiday sent in the post whether by The Company or otherwise.

b) Where any claim or part of a claim concerns or is based on any travel arrangements made by The Company (including the process of getting on or off the transport concerned) which are covered by any air, sea, rail or road carrier or any stay in a hotel, the maximum The Company will have to pay the person(s) concerned in respect of that claim or that part of a claim if The Company is found liable on any basis is the maximum which would have been payable by the carrier or hotel keeper in question under the applicable international convention (e.g. Warsaw Convention, the EU Regulation on Air Carrier Liability) in that situation. You must give credit for all payments due or received from any carrier or hotel keeper which in any way relates to the claim in question The Company's acceptance of liability in this clause is conditional upon you assigning to The Company all rights you may have against any third party in any way responsible for personal injury, illness, death, deficiency or difficulty in question and upon you giving your full co-operation to The Company and/or its insurers.

 

c) Force Majeure. Except where otherwise expressly stated in these Booking Conditions, The Company regrets it cannot accept liability or pay any compensation where the performance or prompt performance of its contractual obligations are prevented or affected by "Force Majeure". In these Booking Conditions, "Force Majeure" means any event which The Company or the supplier of the service(s) in question could not, even with due care, foresee or avoid. Such events may include war, or threat of war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, and all similar events beyond The Company's control.

5 Your Responsibilities

It is your responsibility that visas, passports, vaccination certificates and other health documents are in order, up to date and valid before departure. In the event that The Company agrees to liaise with the appropriate Consulate or Embassy in order to obtain the necessary permits or visas for your holiday, it is unable to accept responsibility for any decisions, actions, losses or delays in relation to the application or grant of such permits or visas and the consequential effect it may have on the holiday itself, except where caused by the negligence of The Company or any of its employees or agents. The Company will not be liable for clients missing flights as a result of late check-ins, and no refunds will be given if you fail to take up any component of your holiday. No credit or refunds will be given as a result of lost or destroyed travel documents. If, in the reasonable opinion of The Company, any airline pilot, Captain, Accommodation Manager or other person in authority who considers that you are behaving in such a manner as to cause danger, distress or annoyance to others or damage to property, your holiday arrangements may be terminated by The Company or the supplier concerned. In such an event, The Company shall have no liability to you and will not be responsible for making any refunds, paying any compensation or meeting any costs or expenses you incur as a result. Furthermore, you must meet any expenses The Company incurs as a result of your behaviour. We consider adequate travel insurance to be essential and you must give The Company details of your policy (insurer and policy number) on our Booking Form. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs. We do not check insurance policies.

 

6 Airlines & Other Suppliers

We are not always in a position to confirm the airline, aircraft type and airport of destination which will be used in connection with any flight included in your holiday. When this is provided at the time of booking or subsequently, it is subject to change. Any such change will not entitle you to cancel or change to other arrangements without paying our normal charges. As between you and the suppliers of the transport, accommodation and other components making up your holiday, the conditions of the supplier will apply. These conditions may be subject to international conventions which limit and/or restrict the suppliers liability. Copies of the relevant parts of these terms and conditions are available on request from The Company, or the supplier. Please note in relation to flights that, by our contract with you, we do not enter into an agreement for carriage by air but rather we only undertake to reserve accommodation onboard the airline advised at time of booking or such other airline as may be substituted. Transport timings are provided by the carrier concerned and are subject to such matters as weather conditions, maintenance requirements, and the ability of passengers to check-in on time. Accordingly, the times of various forms of transport are estimates only and cannot be guaranteed. The flight timings given on booking are for general guidance only and are subject to change. The latest timings are shown on your confirmation invoice. However the actual flight times will be those shown on your tickets which will be despatched to you approximately two weeks before departure. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. It is possible that flight times may even be changed after tickets have been despatched. (Internal flights are particularly vulnerable to change) -we will contact you as soon as possible if this occurs. The Company is not liable for any delay and cannot itself make any special arrangements in the event of a delay. Sporting activities on some tours carry inherent risks and you may be asked to sign an additional form of indemnity by the local supplier.

 

7 Problems & Complaints

If you are unhappy with a service or facility provided in connection with your holiday, you should address your complaint immediately to The Company's representative and, if relevant, to the management of the hotel or other supplier whose services are involved, so that The Company will have an opportunity to correct the matter during the holiday. If the problem cannot be solved locally however, you must write to us within 28 days of your return to the UK giving Your Booking information and full details of your complaint. For all complaints which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.

 

These booking conditions are governed by English Law and the parties submit to the exclusive jurisdiction of the English Courts.