excedo financial security

atol protection         

Your Financial Protection

The air holiday packages shown are ATOL protected by the Civil Aviation Authority. Our ATOL number is ATOL T9716. Please see our booking conditions for more information.

 
We are fully bonded with the Civil Aviation Authority (CAA) who have issued us with an Air Tour Operator's
License (ATOL) which means that your money is 100% safe when you book. Our ATOL bonding protects all your arrangements beginning with your flight from the UK. More details on both methods of financial protection can be found below. If you would like to discuss financial protection, please call us and we will be happy to explain how either scheme operates. The air inclusive holidays (where the flight element originates from the UK) in our brochures are ATOL protected, since we hold an Air Travel Operator's License granted by the Civil Aviation Authority. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information contact: ATOL, Consumer Protection Group, Civil Aviation Authority, CAA House, 45-59 Kingsway, London WC2B 6TE. Telephone 020 7453 6424. You can also visit their website at www.atol.org.uk

travel trust association

The Travel Trust Association Ltd is a trade association of Travel Agents, Tour Operators, and Travel Organisers, that operate trust accounts, in order to provide financial protection for the consumer. The TTA lays down strict guidelines on how customer funds may be handled and each member must adhere to these guidelines. Every TTA Member puts customer funds into a designated trust account, which is supervised by an independent trustee. The Trustee is a Banker, Chartered or Certified Accountant, or Solicitor. Your funds are held in this account and may not be released unless you receive your holiday or your funds are released to another company that becomes responsible and provides for your financial protection. All payments made to a TTA Member should be made payable to the specially designated Trust Account i.e. when paying ABC Travel LTD make all payments to ABC Travel LTD's Trust Account. Credit Card payments are automatically deposited into the Trust Account via electronic processing. Every TTA Member will have a practising certificate. This certificate will identify the TTA Member's number, the company to whom all payments should be made and the Trustee for that Member including the Trustee's address. The Travel Protection Plan covers every service which you have booked from a Travel Company whether it be for transport, accommodation, entertainment or recreation. It involves two aspects, firstly the Trust Account operated for your benefit. The money may only be released from the Trust to pay for the services which you have booked. Secondly there is further protection from insurance cover provided by the Safe Seat Plan*, if your money is not in the Trust Account. It will reimburse the loss of any amount paid to the Travel Agent for your booking up to a maximum any one passenger of £11,000. So if you have paid £2,000 the policy will reimburse the loss of the £2,000, where it is not available for you from the Trust Account. Therefore, the Trust Account plus the Safe Seat Plan insurance coverage will ensure that all the money which you have paid is safely protected and available to pay for those services which you have booked. Should the TTA Member become insolvent, in most instances your money will still be held within the TTA Member's Trust account by the designated Trustee, and available to pay for your holiday. If the money is not there, then the insurance policy is available to reimburse your loss. In some cases your holiday may continue as the providers or suppliers have already been paid. Where you have only paid a deposit and still have an outstanding balance, your holiday may be unaffected and by paying the balance your holiday will continue as planned. Where possible attempts will be made to ensure that you can carry on with your original holiday arrangements. If you require a claim form for the Safe Seat Plan or have inquiries contact:

Travel Trust Association Ltd,

Albion House,
High Street,

Woking,

Surrey,

GU21 1BD

Phone: 0870 8890577

Insurance Wording:
www.traveltrust.co.uk